How it works?

Open your account

Build your order

Get volume pricing

Set delivery & VAT

Confirm & pay

Track delivery

Receive your order

Scroll for more details Check our FAQ

Step 01 · Account

Open your professional account

Professional customers only A valid VAT number is required to order.

Fast account review Applications are usually reviewed within 12 hours.

Dedicated account manager Available Monday-Friday, 8:00-17:00 by WhatsApp, email and phone.

Step 02 · Build your order

Order like on a standard e-commerce site

Build your cart Check live stock and prices in our catalogue and add products to your cart.

300€ Minimum Order Most products have no unit MOQ. Full-box requirements are shown when applicable.

Excel stock list Download the full catalogue, enter quantities and import your order.

Our stock levels are constantly changing. Adding products to your cart does not reserve stock; stock is reserved once your order is confirmed.

Step 03 · Pricing

Automatic volume pricing

4 automatic price tiers The applicable unit price is automatically unlocked as your cart value increases.

Prices reviewed weekly Our catalogue is updated regularly to stay aligned with the K-Beauty wholesale market.

Your order reaches 15 000 € ? Contact your account manager for additional custom pricing.

Our prices are updated weekly. Adding products to your cart does not lock in the price; your price is locked in once your order is confirmed.

Step 04 · Delivery & VAT

Delivery, transport and VAT

VAT treatment Luxembourg: 17% VAT. Eligible intra-EU B2B deliveries invoiced without VAT.

Transport contribution Free on your first two orders, then 2% of product value, capped at EUR 180.

United Kingdom We deliver to the UK with a valid EORI number.

Step 05 · Confirmation & payment

We confirm the stock before you pay

Stock confirmation Usually within 3-4 working hours, Monday-Friday between 7:00 and 19:00 CET.

Bank transfer Pay after confirmation and upload your proof of payment from the order page.

Card payment Available up to EUR 3,000, with a 2% payment fee.

We can mutually agree to make changes to your order until it has been paid and processing has started. After that, no further changes can be made.

Step 06 · Fulfilment & tracking

Processing starts once payment is received

Order processing We start preparing your order as soon as your payment is received.

Tracking in your account Tracking links appear on your order page when the shipment is dispatched.

Indicative delivery time Generally 8-12 business days from receipt of payment, depending on destination.

Step 07 · Receiving & claims

Receive your order

Photos before opening Take photos of each carton or pallet before opening it.

How to make a claim Email contact@lmdbeauty.eu with your order number and reception photos.

Claims & returns Claims are generally handled within 1-3 business days. Return labels are provided when we are responsible and a return is required.

Photos of the parcels or pallets taken upon delivery, before opening, are required for any claims regarding missing or damaged products in your order.

FAQ

Quick answers before you order.

Simplified overview. Full legal conditions: General Terms of Sale.

Can I pay by card?

Yes, up to EUR 3,000. A 2% payment fee applies; bank transfer has no card-payment surcharge.

How long does a bank transfer take to reach you?

Usually 1-2 business days. Uploading proof of payment can speed up identification.

Do you offer free delivery?

Your first two orders have no transport contribution. After that: 2% of product value, capped at EUR 180.

Do you offer additional volume discounts?

Yes. Four tiers apply automatically, and orders of EUR 15,000+ may qualify for custom pricing.

What is the minimum order?

EUR 300. Most SKUs have no quantity minimum; full-box requirements are shown on product pages.

What are your delivery times?

Generally 8-12 business days from payment receipt, depending on destination.

Where is your stock?

Our stock is dispatched between warehouses in Poland and the Netherlands.

Do you deliver to the United Kingdom?

Yes, with a valid EORI number.

Do you charge VAT?

Luxembourg deliveries: 17% VAT. Eligible intra-EU B2B deliveries outside Luxembourg may be invoiced without VAT when the required conditions are met.

Anything else?